Privacy Policy

At Pizzana, we are deeply committed to protecting your privacy and handling your personal information with transparency, integrity, and care. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at pizzana-cafe.rest, place orders through our platform, interact with our services, or communicate with us in any way. Please read this document carefully. By using our website or services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

This Privacy Policy applies to all users of our website, mobile platforms, and any related services provided by Pizzana (hereinafter referred to as "Pizzana," "we," "us," or "our"). We operate as a food service business in the United States and are subject to applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act, among others.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at [email protected] or through the contact information provided at the end of this document.

1. Who We Are

Pizzana is a food service company operating in the United States. We provide customers with an online platform and physical dining experience where they can browse our menu, place food orders, make reservations, and engage with our brand. Our website address is pizzana-cafe.rest, and our primary contact email for privacy-related matters is [email protected].

As a food business that collects and processes personal data, we take our responsibilities under applicable privacy laws seriously. We are committed to ensuring that your personal information is protected and used only for the purposes outlined in this policy.

2. Information We Collect

We collect various types of information in connection with the services we provide. The categories of personal information we may collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, make a reservation, subscribe to our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery addresses
• Date of birth (when required for age verification)
• Username and password (for account holders)
• Payment information (credit/debit card details, processed securely through third-party payment processors)

2.2 Order and Transaction Information

When you place an order with us, we collect information related to the transaction, including:

• Items ordered, quantities, and customizations
• Order history and preferences
• Special dietary requirements or food allergies you choose to share with us
• Delivery instructions and preferences
• Payment method and transaction records
• Loyalty program points and redemptions

2.3 Usage Data and Website Analytics

When you visit our website at pizzana-cafe.rest, we automatically collect certain technical information about your visit, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and time spent on each page
• Referring URL (the website that directed you to ours)
• Date and time of your visit
• Search queries made on our website
• Geographic location data (based on IP address)

2.4 Device Information

We may collect information about the devices you use to access our services, including:

• Device identifiers and unique device IDs
• Mobile network information
• Hardware model and firmware version
• Screen resolution and display settings
• App version (if applicable)

2.5 Cookie and Tracking Technology Data

We use cookies, pixel tags, web beacons, and similar tracking technologies to collect data about your interactions with our website. For more detailed information, please see Section 9 of this Privacy Policy, which is dedicated to our use of cookies.

2.6 Communications Data

If you contact us through email, phone, online chat, or social media, we may retain records of those communications, including:

• Content of messages and feedback
• Customer service inquiries and our responses
• Survey and feedback form responses
• Reviews and ratings you submit

2.7 Marketing Preferences

We collect information about your marketing preferences, including whether you have opted in or out of receiving promotional communications, and your preferences for the types of content you wish to receive.

2.8 Information From Third Parties

We may receive information about you from third parties, including:

• Social media platforms (when you use social login features or interact with our social media pages)
• Third-party delivery partners and platforms
• Analytics providers
• Marketing and advertising partners
• Payment processors and fraud detection services

3. How We Use Your Information

We use the personal information we collect for a variety of purposes, all of which are aimed at providing you with the best possible experience and ensuring the efficient operation of our business.

3.1 Service Provision and Order Fulfillment

The primary purpose for which we collect your personal information is to provide our food services to you. This includes:

• Processing and fulfilling your food orders
• Managing delivery and pickup logistics
• Processing payments and issuing receipts
• Managing your account and preferences
• Facilitating table reservations
• Sending order confirmations, updates, and delivery notifications
• Administering loyalty programs and promotions

3.2 Customer Service and Support

We use your information to provide customer support, respond to your inquiries, resolve complaints, and improve our overall service quality. This includes maintaining records of your interactions with our team so we can provide personalized and efficient assistance.

3.3 Analytics and Business Improvement

We analyze the data we collect to understand how our customers interact with our services, identify trends, measure the effectiveness of our marketing campaigns, and make informed decisions about menu development, pricing, and service improvements. This analysis helps us continually enhance your experience with Pizzana.

3.4 Marketing and Promotional Communications

With your consent (where required by law) or where we have a legitimate business interest, we may use your information to:

• Send you promotional emails, newsletters, and special offers
• Notify you of new menu items, seasonal specials, and limited-time promotions
• Personalize marketing content based on your order history and preferences
• Conduct targeted advertising through social media and other digital platforms
• Invite you to participate in surveys and feedback programs

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email we send, or by contacting us directly at [email protected].

3.5 Legal Compliance and Safety

We may use your information to comply with applicable laws and regulations, enforce our Terms of Service, protect the rights and safety of our customers, employees, and business, detect and prevent fraud, and respond to lawful requests from government authorities.

3.6 Personalization

We use your browsing and order history to personalize your experience on our website, including showing you relevant menu recommendations, remembering your preferences, and streamlining the ordering process for returning customers.

4. Legal Basis for Processing

In accordance with applicable United States privacy law, including the CCPA/CPRA, we process your personal information on the following bases:

5. Sharing Your Information With Third Parties

We do not sell your personal information to third parties. However, we may share your information with trusted third parties in certain circumstances, as described below.

5.1 Service Providers

We work with a range of third-party service providers who assist us in operating our business and delivering our services. These providers are contractually obligated to handle your information securely and only use it for the specific purposes we authorize. Service providers may include:

• Payment processors: To securely process credit/debit card transactions and other payments
• Delivery and logistics partners: To fulfill food delivery orders
• Email and SMS service providers: To send order confirmations, notifications, and marketing communications
• Website hosting and cloud infrastructure providers: To maintain and operate our website
• Analytics providers: Such as Google Analytics, to help us understand website traffic and usage patterns
• Customer relationship management (CRM) software providers: To manage customer data and communications
• Marketing and advertising platforms: To deliver targeted advertisements
• Fraud detection and security services: To protect our customers and business

5.2 Business Transfers

In the event that Pizzana is involved in a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information through a notice on our website or by direct communication.

5.3 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or valid government request
• Enforce our Terms of Service or other agreements
• Protect the rights, property, or safety of Pizzana, our customers, or the public
• Prevent, investigate, or take action regarding illegal activities, suspected fraud, or security threats

5.4 With Your Consent

We may share your information with other third parties when we have obtained your explicit consent to do so, such as when you choose to participate in a co-branded promotion or referral program.

5.5 Aggregated and Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you with third parties for business, research, marketing, or other purposes. Such data is not considered personal information under applicable law.

6. Data Security

Protecting your personal information is a top priority for us at Pizzana. We have implemented a comprehensive set of technical, administrative, and physical security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

6.1 Technical Safeguards

• SSL/TLS Encryption: All data transmitted between your browser and our website is encrypted using industry-standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols.
• Secure Payment Processing: We use Payment Card Industry Data Security Standard (PCI DSS) compliant payment processors. We do not store full credit card numbers on our servers.
• Access Controls: We implement strict access controls to ensure that only authorized personnel have access to personal information, and only to the extent necessary for their job functions.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and intrusion detection systems to prevent unauthorized access.
• Regular Security Testing: We conduct regular vulnerability assessments and security audits to identify and address potential weaknesses in our systems.

6.2 Administrative Safeguards

• Employee training on data protection and privacy best practices
• Data access policies and procedures
• Non-disclosure agreements with employees and contractors
• Incident response plans for potential data breaches

6.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, including any state breach notification laws. Notifications will be provided in a timely manner and will include information about the nature of the breach, the data affected, and steps we are taking to address the situation.

7. Your Privacy Rights

Depending on your location within the United States, you may have various rights with respect to your personal information. California residents have specific rights under the CCPA/CPRA, and we extend similar rights to all users where practicable.

7.1 Right to Know and Access

You have the right to request that we disclose what personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purposes for collecting it, and the categories of third parties with whom we have shared it. You may also request access to the specific pieces of personal information we hold about you.

7.2 Right to Correction

You have the right to request that we correct inaccurate personal information we hold about you. We will take reasonable steps to verify your identity and correct the information in our records.

7.3 Right to Deletion

You have the right to request that we delete your personal information, subject to certain exceptions. We may retain your information where necessary to:

• Complete a transaction or fulfill an order
• Comply with a legal obligation
• Detect and prevent security incidents or fraud
• Exercise or defend legal claims
• Carry out other internal uses consistent with your expectations

7.4 Right to Data Portability

You have the right to receive a copy of the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to have that information transmitted to another organization where technically feasible.

7.5 Right to Opt-Out of Sale or Sharing

Under the CCPA/CPRA, California residents have the right to opt out of the "sale" or "sharing" of their personal information for cross-context behavioral advertising purposes. Pizzana does not sell your personal information for monetary consideration. However, if you believe your data is being shared in a manner that constitutes a "sale" under California law, you may exercise your opt-out right by contacting us at [email protected].

7.6 Right to Limit Use of Sensitive Personal Information

Under the CPRA, California residents have the right to limit the use and disclosure of sensitive personal information (such as health-related data, precise geolocation, or financial account information) to only what is necessary to provide the services requested.

7.7 Right to Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. This means we will not deny you services, charge you different prices, provide a different level or quality of service, or suggest that you will receive a different level of service as a result of exercising your rights.

7.8 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: pizzana-cafe.rest

We will respond to verified requests within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason for it. We may need to verify your identity before processing your request to ensure the security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

After the applicable retention period, we will securely delete or anonymize your personal information in accordance with our data retention schedule. If you request deletion of your data, we will process your request in accordance with Section 7.3, subject to applicable legal obligations.

9. Cookie Policy

Our website at pizzana-cafe.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities.

9.1 What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the website remember your preferences and actions over time, so you do not have to re-enter them whenever you return to the site.

9.2 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for our website to function properly and cannot be switched off. They include cookies that enable you to log in to your account, add items to your cart, and complete purchases.
• Analytics Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our website. They help us understand which pages are most popular and how visitors navigate our site.
• Functional Cookies: These cookies enable enhanced functionality and personalization, such as remembering your preferred location, language, and previous orders.
• Marketing and Targeting Cookies: These cookies are used to deliver advertisements that are relevant to your interests. They also help us measure the effectiveness of our advertising campaigns.

9.3 Managing Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that if you disable certain cookies, some features of our website may not function correctly.

For more detailed information about the specific cookies we use, their duration, and how to manage your preferences, please refer to our full Cookie Policy, which is available on our website at pizzana-cafe.rest.

10. Children's Privacy

Our website and services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, as defined by the Children's Online Privacy Protection Act (COPPA), or children under the age of 16, as defined under the CPRA for California residents.

If you are a parent or guardian and believe that your child under the age of 18 has provided personal information to us without your consent, please contact us immediately at [email protected]. We will take prompt steps to delete the information from our records and, where applicable, comply with any applicable legal requirements related to children's privacy.

We take children's privacy seriously and have implemented age verification measures where appropriate. If we discover that we have inadvertently collected personal information from a child under the applicable age threshold, we will delete that information as soon as possible.

11. International Data Transfers

Pizzana is based in the United States, and the information we collect is primarily stored and processed within the United States. However, in the course of providing our services, we may transfer your personal information to service providers or partners located in other countries.

When we transfer data internationally, we take appropriate steps to ensure that your personal information receives an adequate level of protection consistent with applicable law. These steps may include:

• Using contractual clauses or data processing agreements that impose equivalent data protection standards on receiving parties
• Working with service providers that maintain internationally recognized security certifications
• Implementing technical and organizational measures to safeguard data during transfer

By using our website and services, you acknowledge that your personal information may be transferred to and processed in countries other than your country of residence, which may have different data protection laws. We will always take steps to ensure that such transfers comply with applicable legal requirements and that appropriate safeguards are in place to protect your information.

12. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated or controlled by Pizzana. This Privacy Policy does not apply to third-party websites or services. We are not responsible for the privacy practices of any third parties, and we encourage you to read the privacy policies of any third-party sites you visit.

Third-party platforms we may link to include social media networks, payment processors, delivery tracking systems, and review platforms. When you interact with these third-party services, their own terms and privacy policies govern the collection and use of your information.

13. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not wish to be tracked. Currently, there is no universally accepted standard for responding to DNT signals, and our website does not alter its data collection or usage practices based on DNT signals received from browsers.

However, we do provide you with options to manage your cookie preferences and marketing communications, as described in this Privacy Policy. We will continue to monitor industry developments regarding DNT and update our practices accordingly as standards emerge.

14. California Privacy Rights — CCPA/CPRA Notice

This section applies specifically to residents of California and supplements the information contained in this Privacy Policy. Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information.

14.1 Categories of Personal Information Collected

In the preceding twelve months, we have collected the following categories of personal information from California consumers:

• Identifiers (name, email address, phone number, IP address)
• Commercial information (purchase records, order history)
• Internet or electronic network activity information (browsing history, interaction with website)
• Geolocation data (approximate location based on IP address)
• Inferences drawn from personal information to create a profile about consumer preferences

14.2 Your California Rights

As a California resident, you have the right to:

• Know what personal information we collect, use, disclose, and sell
• Delete your personal information (subject to exceptions)
• Correct inaccurate personal information
• Opt out of the sale or sharing of your personal information
• Limit the use of sensitive personal information
• Non-discrimination for exercising your rights

14.3 Submitting California Privacy Requests

California residents may submit privacy requests by contacting us at [email protected]. We will verify your identity before processing your request and will respond within the timeframes required by the CCPA/CPRA.

15. Filing a Complaint With a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable law, you have the right to file a complaint with the relevant data protection authority.

15.1 California Residents

California residents may file complaints with the California Privacy Protection Agency (CPPA), which is the state agency responsible for enforcing the CPRA:

15.2 Federal Consumer Protection

All U.S. residents may also file complaints with the Federal Trade Commission (FTC) if they believe a company has engaged in unfair or deceptive practices related to data privacy:

We encourage you to first contact us directly at [email protected] to resolve any privacy concerns before filing a complaint with an authority. We are committed to addressing your concerns in a fair and timely manner.

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, services, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this document
• Post a prominent notice on our website at pizzana-cafe.rest
• Where required by law or where we deem it appropriate, send you a direct notification via email

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website and services after the effective date of any changes constitutes your acknowledgment of the updated policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please provide as much detail as possible about your inquiry or request, including your full name, email address associated with your account (if applicable), and a clear description of your concern or request. This will help us process your inquiry more efficiently and provide you with an accurate response.

We will acknowledge your inquiry within 5 business days and aim to provide a full response within 30 business days, or within the timeframe required by applicable law for formal privacy rights requests.